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Covid-19: Our 8 Point Action Plan

We hope you and your family are still well and staying safe. It has been twelve weeks since we closed Riverside B&B, and we’re so pleased to be able to start talking about re-opening. We have been incredibly busy during the lock down and not quite sure we ever had time for guests! We have been painting, decorating, re-roofing back in January, gardening and doing maintenance. Riverside will be looking fabulous when you come back to stay with us. We have had lots of lie-ins and managed to finish climbing all of the Wainwrights as well as enjoying the odd G&T and glass of red wine on the terrace.

In line with recent government announcements, we’re working towards opening Riverside at some point in July and are currently taking new reservations from the 8th July onwards. We are of course aware that this is conditional and subject to change.

Following the closure, our priority was to ensure our team was supported and our guests reassured. We have been working hard to provide flexibility to all of you whose bookings have been cancelled. We’re very grateful for the patience and understanding everyone has shown as we’ve navigated this challenge.

But through it all, we’ve missed you. We’ve missed the smell of coffee. We’ve missed seeing your smiles after a good day’s walk on the fells. After making sure are team is prepared, our minds quickly turned to the future - and how we would get back to a world of welcoming guests again, while knowing that our business would have to change.

Health and safety is always our absolute priority. Over the coming months we will adjust to new ways of doing things and take our measures to the next level so that guests, visitors and our team continue to have assurance of our full commitment in this regard.

However, there’s a balance to strike, and it’s important that we carry out our adjustments in a way that’s true to who we are and what we believe in. Now more than ever, people need the time and space to be at their happiest. Helping you find these moments is, and always will be, at the heart of what we do. 

We’re still shaping exactly what our adjustments look like and what it will mean.

In the meantime, please see our 8 POINT ACTION PLAN below for an overview.

For now, we hope all is well and look forward to welcoming you back to Riverside when the time is right.

Best wishes,
Diney & Richard

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8 Point Plan

1. Guidance and best practice

We’re following all government guidelines and have been actively involved in sourcing out industry best practice in partnership with key tourism bodies and specialists. Once confirmed, we’ll complete all necessary assessments and certification to validate our policies.

2. Our teams, supply chain and partners

We’ll ensure that everyone involved in our business is fully aware of and committed to our way of doing things. This includes:

  • Every team member will be trained in new health and hygiene related procedures and their responsibility to guests and colleagues.
  • We’ll take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.
  • We’re communicating with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our high standards.

3. Communication

We’ll share as much information as possible to provide assurance and transparency:

  • We’ll update all our pre-arrival email communications to provide additional information relating to health and hygiene.
  • We’ll call all guests three days before arrival to complete a simple ‘Health Check’ and confirm the details of their booking.
  • New signage and focus points will be added across the B&B to promote hygiene and social distancing.

4. Cleaning

A new risk-based approach to cleaning will be implemented and all team members will be trained accordingly. Hand sanitiser will be available and visible at several points across the B&B, including all rooms and staff areas.

5. Social distancing

We’ll also promote a ‘one way’ guest flow through the B&B to avoid pinch points in corridors.

6. Capacity

We’ll adhere to restrictions relating to B&B capacity and, while social distancing is required, we will limit the number of rooms which can be booked.

7. Breakfast

We will take all necessary measures to reduce contact, ensure hygiene standards and social distancing. These include:

  • Breakfast service has been reconsidered and we will serve you breakfast at your table, we won’t offer a buffet service with sharing plates or bowls (the buffet choices will still be on offer but prepared by us in the kitchen). We’ll request that guests book a time slot to spread the flow as well as pre-ordering your breakfast the night before.
  • Tables will be positioned the required distance apart in our breakfast room, in line with the latest government guidelines.

8. Technology and process

We have readdressed our technology priorities to focus on the elements which will help us deliver this plan. Examples include:

  • Taking card payments whenever possible.